Shipping policy
Shipping Policy
At Valero, we are committed to delivering your order quickly and efficiently.
Processing Time
- Orders are processed within 1–2 business days
- Orders are not processed on weekends or public holidays
Shipping Time
- Estimated delivery time: 3–5 business days after processing
- Please note that delivery times may vary depending on your location and external factors such as courier delays
Shipping Costs
- Shipping costs are calculated at checkout unless stated otherwise
- Occasionally, we may offer free shipping promotions
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this to track your order on our Track Order page.
Delays
While we do our best to ensure timely delivery, delays may occur due to unforeseen circumstances such as:
- High demand periods
- Shipping carrier delays
- Customs or import issues (if applicable)
We appreciate your patience in such situations.
Incorrect Address
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
Valero is not responsible for lost or stolen packages confirmed as delivered by the carrier. If you experience an issue, we recommend contacting the shipping carrier directly.
Contact
If you have any questions about your shipment, feel free to contact us at:
help.valero@gmail.com