Refund policy

Return & Refund Policy

At Valero, we want you to feel confident in your purchase. If you are not completely satisfied, you have the right to return your order within 14 days of receiving it—no questions asked.

14-Day Cooling-Off Period

You have 14 days from the date you receive your order to request a return. After notifying us, you have an additional 14 days to send the item back.

Return Conditions

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be in the original packaging
• Proof of purchase (order confirmation or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

How to Request a Return

To initiate a return, please contact our support team at [your email address] with your order number and reason for return. We will provide you with return instructions.

Return Shipping Costs

• Return shipping costs are the responsibility of the customer unless the product is defective or incorrect
• We recommend using a trackable shipping method, as we are not responsible for lost returns

Refunds

Once we receive and inspect your return, we will notify you of the approval status:

• If approved, your refund will be processed within 5–10 business days
• Refunds will be issued to your original payment method

Non-Returnable Items

The following items cannot be returned:

• Items that have been used or damaged by the customer
• Personalized or custom-made products
• Hygiene-sensitive items (if applicable)

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. Include photos of the issue so we can resolve it quickly.

Exchanges

We do not offer direct exchanges. If you would like a different product, please return your item and place a new order.